Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@ronibkitchen.co.uk. Please note that returns will need to be sent to the following address: 12 Second Avenue, Walton on Thames, Surrey KT12 2HW United Kingdom

You can always contact us for any return question at sales@ronibkitchen.co.uk.

Damages and issues

Please inspect your order upon reception and contact us within 24 hours if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Perishable goods such as food, which are our primary products, are non-returnable if the item has already been opened.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Returning an item to us is at your cost.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The refund amount does not include the shipping costs of the order. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ronibkitchen.co.uk.

 

NONE OF THE ABOVE AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER